Common Questions about Francis Francis Espresso Machines

  1. How to make espresso:
    • FrancisFrancis! X1 and FrancisFrancis! X7 Pod & Ground machines can be used with either loose ground espresso or ESE preportioned packets of espresso.
    • FrancisFrancis! X7 Iper machines use illy iperEspresso capsules.
    • When using the Ground Coffee Handle FrancisFrancis! recommends using a commercially ground espresso because of the consistency of the grind each time. The ground handle kit comes with the following: one and two cup baskets, measuring spoon, and tamper. The handle is shipped with the two cup basket in place.
    • When using the POD handle you need to purchase a POD that is compatible with the E.S.E. system (tamped POD), such as illy E.S.E. pods.
    • Place the filter-holder on the machine, by placing it in its housing, and rotating it firmly, so that it makes a good seal.

  2. How many bars of pressure does this machine have?
    • Bars of pressure for each FrancisFrancis! machine are as follows:
      • 8-9 Dynamic Pressure: is the maximum pressure level when water is running through the boiler. Unfortunately manufacturers in the US are not advertising this number instead they are advertising the larger number which is
      • 18 Static Pressure: this is situation that only occurs in a factory when the machines are manufactured. This is the maximum level of pressure when NO water is running through the boiler. Unfortunately, people think the bigger the number is better, in this case it is not a true measurement.

  3. What is the warranty?
    • FrancisFrancis! machines come with a one-year warranty from date of purchase. We will assume the cost of repairing or replacing any part of this machine that fails during the warranty period or is found to have a manufacturing defect. This warranty is not valid for instances of misuse or abuse, and it is not transferable to a third party.
    • FrancisFrancis! has service for machines in the Continental US — call customer service for service needs.

  4. How do we get a hold of customer service?
    • Please contact FrancisFrancis! for answers to questions and customer or service needs at: 877-854-4141.

  5. How do you clean the machine?
    • FrancisFrancis! recommends washing the water tank, drip screen and drip tray every couple of days. Keep machine clean and dry with a non-abrasive cloth.
    • After steaming it is essential that you do the following to prevent from clogging or bacteria from growing:
      • wipe off the exterior of the steam arm with a damp cloth
      • open steam valve and allow steam to come out for several seconds—this blows out any milk particles—then with a thick towel cover the bottom of the steamer tip—so the steam comes out the side air hole.
    • FrancisFrancis! recommends descaling your machine with a food safe product like Urnex Cleancaf. The frequency of descaling your machine is determined by your water content and quality. We reccomend descaling every three months.

  6. What is the difference between all the FrancisFrancis! espresso machines?
    • The major difference is SIZE (both water tank capacity and physical size of machine).
    • Colors available
    • All FrancisFrancis! machines have brass boilers.

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