|Product Warranties > Krups Warranty|
This Krups product is warranted for 1 year from the date of purchase against defects in material and workmanship. During this period, the Krups product that, upon inspection by Krups, is proved defective, will be repaired or replaced, at Krups's option, without charge to the customer. If a replacement product is sent, it will carry the remaining warranty of the original product. This warranty does not apply to any defect arising from a buyer's or user's misuse of the product, negligence, failure to follow Krups instructions, use on current or voltage other than that stamped on the product, wear and tear, alteration or repair not authorized by Krups, or use for commercial purposes. THE WARRANTIES SET FORTH HEREIN ARE EXCLUSIVE AND NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE, ARE MADE BY KRUPS OR ARE AUTHORIZED TO BE MADE WITH RESPECT TO THE PRODUCT. Some states do not allow limitation on how long an implied warranty lasts or do not allow the exclusion of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
If you believe your product is defective, bring the product (or send it, postage prepaid), along with proof of purchase to the nearest authorized Krups Service Center. (Please visit our website at www.KrupsUSA.com or call 1-800-526-5377 for the address of the nearest authorized Krups Service Center.) If you send the product, please include a letter explaining the nature of the claimed defect.
If you have additional questions, please call our consumer service department at 1-800-526-5377 Monday through Friday from 8:00am - 7:00pm (EST). Please note hours are subject to change.
If you would like to write, please send your letter to:
196 Boston Avenue
Medford, MA 02155
Only letters can be accepted at this address. Shipments and packages that do not have a return authorization number will be refused.
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