|Home > Last Chance & Open Box Items > Cookware Last Chance & Open Box Items > Scanpan > Scanpan Classic New Tek Product Information > Scanpan FAQ|
COMMON QUESTIONS AND ANSWERS
Q1: My SCANPAN skillets show some discoloration. They don’t look as new as when I bought them.
A: Some discoloration of the original SCANPAN CLASSIC is actually expected. Discoloration may also appear on the underside of the pan since the pure aluminum disk will react and quickly oxidize with any food residue that may spill over and run down the pan’s sides. SCANPAN CLASSIC NEW TEK is more forgiving and will show less signs of discoloration over time, due to its modified surface structure. top
Q2: The aluminum disk underneath the pan has discolored, and I don’t seem to be able to restore the shiny finish.
A: Aluminum is a metal that reacts very quickly with chemicals and foods. The best way to prevent the shiny base of SCANPAN from changing color is to carefully prevent food from spilling over the side of the pan. This may not always be practical. But a good scrubbing with a soap filled steel wool pad, such as Brillo® or SOS®, and some concentrated dish washing liquid should restore most if not all of the shiny finish. Such steel wool pads should be used only on the exterior, shiny aluminum disk. Steel wool pads should not be used on the cooking surface or the outside walls of SCANPAN Cookware. top
Q3: I have been using spray oils, rather than regular oils, to pre-oil the cooking surface. Is that OK?
A: We did not recommend aerosol spray oils for use with the original SCANPAN CLASSIC surface. These oils may contain ingredients, which may carbonize at relatively low temperatures. That, in turn, may lead to an oil and carbon residue forming on the cooking surface and blocking the nonstick surface from doing its job. SCANPAN CLASSIC NEW TEK can be used with any oils or seasoning, or without any seasoning. top
Q4: Does the Lifetime Warranty cover the glass lids?
A: No. SCANPAN heat tempered glass covers are chip resistant but as with any glass product, they may break if dropped or brought in sharp contact with other hard objects. Please contact your nearest SCANPAN retailer who will be happy to assist you in getting a replacement lid. They will need to know the diameter of the lid or pot. top
Q5: My SCANPAN skillet has started to stick, after working fine initially.
A: The original SCANPAN CLASSIC cookware requires the cooking surface to be kept clean, by holding the pan under cold water immediately after use, while the pan is still hot. It is possible that this step was not always done. In this case, prepare a 50/50 mixture of liquid machine dishwashing detergent, such as Sunlight Gel® or Liquid Cascade®, and water and boil for 15 minutes. Use a stiff bristled brush or non-metallic Scotchbrite® to clean the cooking surface. This process may be repeated. Please contact us if this process does not result in satisfactory nonstick performance. top
Q6: Will SCANPAN Cookware scratch my ceramic or glass cook top?
A: Ceramic and glass top ranges require careful handling of any cookware. Lift the cookware, don’t slide or drag it across the cook top surface. The perfectly flat base of SCANPAN Cookware is particularly suitable for these ranges since it ensures solid contact over the entire pan base and burning element. top
Q7: Will the cold-water “shock treatment” not damage the pan?
A: No. The original SCANPAN CLASSIC cookware required the hot pan to be held under cold water immediately after use. Immersing the pan in cold water while the pan is still hot will generate steam that literally steams off any food residue. The pan will not warp or buckle because of its extra-thick base. top
Q9: Is SCANPAN CLASSIC oven safe? Up to how many degrees?
A: SCANPAN CLASSIC is oven safe up to 500º F (260º C). That includes glass lids, glass knobs and handles. top
Q10: I am using SCANPAN CLASSIC on my gas range. The handles, especially of the stock pots, get very hot. Are they not supposed to stay cool?
A: The gas flames may shoot up the side of the pot, exposing the handles to direct heat and flame. You may want to regulate the flame so that it heats the base of the pot only, not the sides. The handles will then stay cooler or cool, and you will use less energy. Still, like with handling any pot and pan in the kitchen, we recommend using potholders at all times. top
Q11: Can SCANPAN CLASSIC be used on ceramic or glass top ranges?
A: Yes. SCANPAN CLASSIC is the pan of choice here because of its perfectly flat and smooth base, ensuring total contact with ceramic, glass or halogen cook tops. top
Q12: Can SCANPAN CLASSIC be used induction ranges?
A: No. Induction ranges use magnetic fields to generate heat. SCANPAN CLASSIC has an aluminum core, which is non-magnetic. top
Q13: What exactly is “pressure-cast aluminum”?
A: SCANPAN CLASSIC is “forged” from molten aluminum under 200 tons of pressure. The molten aluminum is poured into a lower mold, with an upper mold pressing down to “squeeze” the liquid aluminum into the shape of the pan. The 200-ton pressure removes any air pockets or other inclusions, thus ensuring perfect heat distribution without hot spots. Only pressure-cast aluminum will guarantee this flawless performance. top
Q14: I have read somewhere that aluminum has been linked to Alzheimer’s disease. Do I have to worry about this when using SCANPAN CLASSIC?
A: No. The ceramic-titanium surface completely encases the pan base. Aluminum will never come in contact with food. Scientifically speaking, the FDA (Food and Drug Administration) has determined a number of years ago that there is no connection between using aluminum cooking utensils and Alzheimer’s disease. Most restaurants or catering houses prepare food on plain aluminum cookware, due to its advantageous cooking characteristics. top
Q15: What is anodized aluminum, and how does it differ from SCANPAN CLASSIC?
A: Anodized aluminum is electro-chemically treated to increase the hardness of a plain aluminum surface. Anodized aluminum is somewhat harder than untreated aluminum. It is, however, not scratch resistant and the anodization may fade away over time, exposing the plain aluminum underneath. top
Q16: What is the difference between SCANPAN CLASSIC and some of the other nonstick pans that are on the market?
A: There is no nonstick cookware that compares to SCANPAN CLASSIC NEW TEK. SCANPAN CLASSIC features a patented ceramic-titanium surface, which is part of the pan and which is guaranteed not to come off. All other nonsticks work with one or more layers of traditional plastic coatings, which, over time, will start to peel, scrape and blister away. top
Q17: I used a metal spatula with my SCANPAN and see scratches in the pan surface?
A: SCANPAN CLASSIC is safe to use with metal utensils. The scratches you see are really scuff marks. They do not penetrate the ceramic-titanium surface, and will not interfere with the performance of the pan. We recommend to not actually cut on the cooking surface, as this may damage the knife edge. top
Q18: There are concerns using nonstick cookware when exotic birds, parrots etc. are present. The nonstick compound may give off fumes that are harmful to such birds. Is that true also for SCANPAN CLASSIC?
A: Any material, if heated to a high enough temperature, will eventually decompose and produce fumes in the process. Exotic birds have an extra sensitive respiratory system and can be injured by many different kinds of household fumes, including burning butter and other fats, cleaning solvents and aerosol sprays, to name just a few. Traditional nonstick coatings contain large amounts of PTFE (polytetrafluoroethylene), which starts to decompose at elevated temperatures, and such fumes have been known to also be detrimental to exotic birds.
SCANPAN CLASSIC features a specially formulated nonstick surface, which is oven safe to 500° F (260° C), and no decomposition of the SCANPAN nonstick compound is expected up to that temperature. This feature is unrivaled in the industry. However, the nonstick surface of SCANPAN Cookware still contains the chemical compound PTFE, which will start to decompose and release fumes at approx. 660° F (349° C). While these temperatures are not reached in a normal cooking and frying environment, they could occur if the pan is left unattended and is allowed to overheat or cook dry. It is, therefore, prudent to remove any exotic birds from the cooking area and keep that area well ventilated. If that is not always possible, maybe a different cookware product, rather than a nonstick product, should be chosen. top
Q19: Does the ceramic-titanium compound encase the outside of the pan, too?
A: No. The ceramic-titanium compound is applied only to the cooking surface, where it counts. The outside consists of gray nonstick compound. top
Q20: I have seen the name SCANPAN 2001+ - is that the same as SCANPAN TITANIUM?
A: Yes and no. When the SCANPAN ceramic-titanium surface was introduced in 1987, we wanted to emphasize 21st century technology and used “2001+” as a byline to the SCANPAN trademark. With the arrival of the year 2000, we changed the name to SCANPAN TITANIUM. With the development of our latest nonstick technology, which now makes SCANPAN Cookware dishwasher safe and offers perfect nonstick performance every time, SCANPAN Titanium has been discontinued and replaced by SCANPAN CLASSIC NEW TEK. top
|Company Info Store Locations Careers In The News Homemade Fun! Newsletter||Contact Us Shipping Info Security & Privacy FAQ's Return Policy||Gift Registry Recipes & Tips Cooking Classes Store Events Special Offers Kapers Blog Holiday Catalog|