COVID-19 — Info & Updates

— Update Tuesday, September 22nd

Standard Shipping is now FREE on Orders of $59 or more.

—Update Thursday, July 16th

We are happy to announce that all of our retail stores are OPEN for in-person shopping starting tomorrow, Friday, July 17th at 10am.

Curbside Pickup Remains Available, Order Online or Call Your Preferred Location.

Store Hours and Store Curbside Pickup Hours remain Monday through Saturday 10am to 5pm and 11am to 5pm on Sunday.

To keep you and our staff safe we are following CDC guidelines and all state laws and mandates. As required by law ALL employees and ALL customers must wear face masks while in the store with 6' social distancing. We will also monitor the number of shoppers in the store at one time to stay within the guidelines. We are also adhering to new guidelines regarding cleaning and disinfecting common areas and high touch points.

We welcome you to come browse and shop at any one of our retail stores and feel confident we are doing everything in our power to keep everyone safe.

Curbside Pickup at our Warehouse in Cherry Hill, NJ also remains available, Monday through Friday 10am to 5pm. You can Order Online anytime or Call 800-455-5567 during Curbside Pickup hours

 

—Update Wednesday, June 17th

Our Offices Are Open, Again.

You can reach us by Calling 800-455-5567 Monday through Friday from 10am to 5:30pm, except holidays. You can also email us anytime at customerservice@kitchenkapers.com or use LIVE CHAT via our website

—Update Monday, June 15th

Our Cherry Hill, NJ Warehouse is NOW offering Curbside Pickup.

You can Order Online anytime or Call 800-455-5567 Monday thru Friday from 10am to 5pm to place your Warehouse Curbside Pickup order.

—Update Friday, June 12th

Order Online for Curbside Pickup Available at ALL 7 Stores.

Now you can Order Online for Curbside Pickup or Call your local store, during curbside pickup hours to place your order. Curbside pickup store hours are Monday thru Saturday from 10am to 5pm and Sunday 11am to 5pm.

Store Locations & Info:

Paoli, PA | Wayne, PA | Ardmore, PA | Center City, PA | Chestnut Hill, PA

We kindly ask for your patience as we launch this new Curbside Pickup feature.
 
Continue to stay safe and stay well.

—Update Thursday, June 4th

Kitchen Kapers Re-Opens PA Stores with Curbside Pickup.

Effective Friday, June 5th at 11am all Pennsylvania Kitchen Kapers will be OPEN for Curbside Pickup.

Call or email your local store, during curbside pickup hours to place your order. Curbside pickup store hours are Monday thru Saturday from 11am to 5pm and Sunday 12 to 5.

PA Store Locations & Info:

North Wales, PA | Paoli, PA | Wayne, PA | Ardmore, PA | Center City, PA | Chestnut Hill, PA
 
Our re-opening of our six Pennsylvania stores comes as Governor Wolf has announced the counties where we are located have moved to YELLOW starting Friday, June 5th. We kindly ask for your patience as we launch this new Curbside Pickup feature.
 
Stay safe. Stay well.

 

—Update Wednesday, May 27th

Online Ordering for Curbside Pickup is Up & Running in NJ!

Our Palmer Square store in Princeton, New Jersey is open for Curbside Pickup. For Online Orders, choose Princeton as your pickup location during checkout. Only items available at this location will be available for order. You will receive an order confirmation email once you’ve placed your order online.

Important! You must wait until you receive an email confirming your order is ready before arriving at the store for pickup. Curbside pickup hours are Monday thru Saturday from 11am to 5pm and Sunday 12 to 5. If you prefer, you can order directly by calling the store at 609-924-9190 during curbside pickup hours,or email anytime!

We kindly ask for your patience as we launch this new Curbside Pickup feature. For help, you can reach out directly to the Princeton store via email or give them a call 609-924-9190. They will be glad to help you find what you are looking for.

If you are having trouble placing your Online Curbside Pickup order, please email customer service. Or, simply use the Live Chat feature on our website to get help from 10am to 5:30 pm ET Monday through Friday, except holidays.

We are hopeful we can have online Ordering for Curbside Pickup available at our 6 remaining Pennsylvania stores as soon as Governor Wolf moves those counties to Yellow.

 

—Update Monday, May 18th, 2020

The Governor of New Jersey, Phil Murphy announced on Thursday May 14th that some non-essential retail businesses may reopen for curbside pickup only. These non-essential businesses were ordered closed by the State of New Jersey on March 21st.

"Today, we are taking the next steps down New Jersey's road back and each step that eases us down the road is being taken because public health, medical experts and the data tell us that it is now safe to do so,” Murphy said. “This is how we transition to a safe, smart and sustainable way of life."

Murphy's order, which takes effect at 6 a.m. Monday, May 18th, comes as new coronavirus related hospitalizations are down from the virus' peak on April 13 and 14.

Curbside Pickup Starts in New Jersey.

Our Palmer Square store in Princeton, New Jersey will be open for curbside pickup starting Monday, May 18th at 11am. Curbside pickup hours are Monday thru Saturday from 11am to 5pm and Sunday 12 to 5.

Orders can be placed directly with the store by phone or email for curbside pickup. Simply call us at (609)-924-9190 or email your order to princeton@kitchenkapers.com, and your own personal shopping assistant will be glad to help you find what you are looking for. We’ll confirm your order by email. Important! A second email will notify you once your order is ready; only then should you proceed to the store for pickup.

Phone orders can be placed Monday thru Saturday from 11am to 5pm and Sunday 12 to 5. Email orders and inquiries can be sent anytime, we will reply during business hours. Or, if you’d prefer to speak directly to an associate, simply include your phone number in the email message, and we’ll call you back. And for even more help, you can use the Live Chat feature on our website from 10am to 5:30 pm ET Monday through Friday. We kindly ask for your patience as we launch this new Curbside Pickup feature.

Currently, our 6 Pennsylvania stores remain closed by order of Governor Tom Wolf. While some counties in PA are beginning to reopen non-essential businesses, Philadelphia, Delaware, Montgomery, and Chester Counties will likely be the last to reopen in Pennsylvania.

As soon as Governor Wolf lifts the ban on non-essential businesses in the 5-County Philadelphia Region, we will expand our Curbside Pickup option to all 6 Kitchen Kapers stores in Pennsylvania.

As always, you can order online at kitchenkapers.com with FREE SHIPPING on orders of $49 or more. And, most in-stock items ship same day if ordered by 2pm ET.

Stay safe. Stay well.

 

—Update Friday, March 27th, 2020

Our retail stores remain closed. We will re-open our stores when the Governors of Pennsylvania and New Jersey lift the bans on non-essential businesses. Follow us on Facebook or sign up for our emails to get the latest updates, plus recipes and lots more.

We are still taking and shipping online orders. Our office staff is working remotely from home so there is no one to answer the phones. If you need to reach us, the best way is via email at customerservice@kitchenkapers.com. You can use our online Live Chat from 10am to 5:30pm ET Monday through Friday, except on Holidays.

Thank you for your patience and your continued patronage. Please stay home and stay safe. We wish you and your family the best of health.

 

— Updated Monday, March 23rd, 2020

KitchenKapers.com is open and ready to ship all your kitchen essentials!

Don't Call — Just Chat!
During the current COVID-19 Stay At Home order, customer service can't be at the office to answer your calls, but we are logged in and ready to chat! Simply open the blue chat bubble at the bottom right of your screen and we'll be happy to answer questions about products, delivery times or current orders. Customer service hours are 10am to 5:30pm ET, Monday through Friday. You can also reach us via email at customerservice@kitchenkapers.com.

Our warehouse and fulfillment staff is on duty and ready to ship your order! Thank you for your continued patronage. We hope all of you and your families stay safe, stay healthy, and keep on cooking!

Shipping is FREE for orders of $49 or more!

 

— Updated Monday, March 16th, 2020

As of 5pm March 16th, 2020, all seven of our retail locations are closed.

We will re-open our retail stores when the Governor of Pennsylvania and New Jersey lift the ban on non-essential businesses. Thank you for your patience and your continued patronage. We wish for everyone and their families good health and to stay safe.

While you're here take a look around. We've got lots in-stock and ready to go. Shipping is FREE for orders of $49 or more!

 

— Published Friday, March 13th, 2020

To our wonderful customers and staff,

The health of our customers, employees and community is paramount at Kitchen Kapers.  We are closely monitoring the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and local health department statements regarding the coronavirus (COVID-19) cases and following the guidelines. The well-being and safety of our customers and staff is of the utmost importance.
 
Rest assured, Kitchen Kapers will continue to be extremely proactive in preparing to act quickly should the need arise. We’re closely monitoring the developments of COVID-19 and taking extra precautions to help keep everyone as safe as possible.
 
In addition to following all CDC, WHO and FDA regulations and recommendations, here’s what else we’re doing to be proactive:

•    Increasing store sanitation, especially in high touch areas
•    Suspending food and beverage sampling until further notice
•    Staff use of latex gloves at shared workstations
•    Continuously focusing and training on all cleaning and hygiene procedures
•    Making hand sanitizer available (where supply allows)

Please know that the CDC has reported there is no evidence that supports the transmission of COVID-19 via food, nor the products we carry. This situation continues to evolve quickly, and we will be monitoring it closely. Based on current guidance and our own standards and practices, we remain open for business and are committed to providing an outstanding experience for you. For those who are limiting their time in public, we offer FREE SHIPPING at kitchenkapers.com on orders of $49 or more.
 
Thank you for your trust in Kitchen Kapers and loyalty to our products. As we find ourselves hunkering down a bit more in the coming weeks, each of us is trying to do our part to slow the spread of this virus. Here’s to exploring more flavorful dishes at home to help keep all of our spirits up!

If you have any questions, please contact us at customerservice@kitchenkapers.com or 800-455-5567.
 
Regards,
The Kratchman Family

Kitchen Kapers—Locally Owned & Operated, Since 1975