We back our products with a 100% satisfaction guarantee. If you're not satisfied for any reason, we make returns simple.
If you received a damaged or defective item, please contact us at 800-455-5567 before proceeding, so that we can remedy the situation, hassle-free.
All other returns must be made within 30 days of when you received your original shipment. We don't require a return authorization, but you MUST print, fill out, and include our return form with your return.(Adobe Reader required).
Make sure you send your return via an insured and trackable service such as UPS, FedEx, or Priority Mail with delivery confirmation. You'll want to be able to track the package if any questions arise. Return your item in an appropriate corrugated outer shipping carton (like the one we used to ship to you).
- Return shipping charges are not refunded / reimbursed.
- If our shipment to you is refused, or if it's returned to us because of an address error, etc., the cost of return shipping will be deducted from your refund.
- If you're planning to reship your order, please check it before you do. We can't be responsible for orders after they've been reshipped.
- Food items cannot be returned.
- Alessi items can only be returned if in Brand New, Unused, and Resellable condition.
- SodaStream Home Soda Maker Kits are shipped via a special method due to the pressurized carbonator canisters they contain. For this reason, if you wish to return a SodaStream Home Soda Maker Kit you must either return it to your local Kitchen Kapers location, or ship the return at a shipping center, such as FedEx, that can handle HAZMAT shipments. For more information regarding SodaStream returns, please contact us at 800-455-5567 and we'll be happy to help you locate the nearest shipping center that can accommodate your return.
- Any personalized or engraved items cannot be cancelled or returned.
- John Boos Kitchen Furniture and other special order items cannot be cancelled or returned.
Send Returns to:
1250 Marlkress Road
Cherry Hill, NJ 08003
You MUST print, fill out, and include this return form with your return. (Adobe Reader required).